At Natasha Fonte, we carry out a strict quality control process to ensure the materials, craftsmanship, and finishing of each garment. That’s why all of our pieces are backed by a quality guarantee.

To notify us of any claim, concern, or return, please contact us via email at info@natashafonte.com or by phone at:
+593 2 6022660 / +593 962988238

For any issue related to your order, you may also visit us at:
Calle Austria N34-64 & Irlanda, Edificio Danubio, Local 2, Ground Floor, Quito – Ecuador
Phone: +593 (0) 2 6022660

For international orders, claims and/or return requests must be made within 48 hours of receiving the item.

If you live in another city within Ecuador, please contact us by email or phone to coordinate the shipment of your item to our office in Quito. Please note that shipping costs are the responsibility of the buyer.

National exchanges and/or returns must be processed within 15 days of purchase (applies only to orders within Ecuador).